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Honestly? Someone else's computer. Usually racks of servers tucked away in a secure data centre, looked after by people whose entire job is keeping them running.

Instead of your files and programs living on the PC under your desk or a server in the storeroom, they live there — and reach you through your web browser. Gmail, Xero, Microsoft 365 and Facebook all work this way. It's usually safer, more flexible and easier to back up than keeping everything in the office.

It depends on the service. Some providers store data in Australia; others use data centres in Singapore, the United States or elsewhere around the world.

For some businesses — legal, health, finance, government-adjacent — keeping data onshore is a legal or contractual requirement. We know which providers offer Australian storage and have experience setting all of them up, so you stay compliant without having to research it yourself.

Usually not. When an office server reaches its end-of-support date, we can most often move its jobs — files, email, applications — to modern cloud services instead, which removes a big box of risk from your storeroom.

Some businesses do run specialist software that genuinely needs a local server. No problem: we keep those machines managed, secured, patched and backed up for as long as you need them.